Business as Unusual – May 19

The May long weekend marks the unofficial transition to summer, a change even more pronounced this year. As we all shift to a new phase of the COVID-19 situation and some businesses start to reopen their doors, albeit in a modified way, there is a feeling of hope combined with uncertainty. There is no handbook that can dictate exactly the best way to proceed in this unprecedented situation, requiring us all to make responsible choices based on the needs of our people and communities as a whole. As an organization, we will proceed cautiously, putting the safety of our staff and our clients at the forefront.

Operational Items:

We have continued to serve clients throughout the pandemic with minimal physical interactions while keeping our office doors closed to drop in traffic, and we are not making any changes to this approach at this time. We do offer pickup time slots at all our offices if you need keys or other items, so please contact us in advance to make sure we are ready for your visit.

We will also continue our current practice of not holding any in-person council meetings, regardless of group size. While each meeting would involve fewer than 10 people, there are well over 100 meetings each month, so having in-person meetings would exponentially increase the risk of illnesses being transmitted. We are using this current transitionary period to prepare for future changes by developing policies and determining necessary office adjustments to ensure safety for our staff and community members.


As mentioned previously, on May 27th we will be holding a sure to be entertaining and information packed webinar featuring Tony Gioventu, Executive Director of CHOA, and Andy Spurling, Proline’s president. They will lead a focused Q&A session exclusive to Proline Management clients, addressing a variety of pertinent strata topics in a conversational format, based on questions submitted during event registration. For more information, reach out to your property management team.

Rental Information:

We have also posted a short informational video for tenants who have questions about the BC Temporary Rental Supplement. Adam and Gayle, two of our rental managers, give a quick summary of the program and answer the most common questions about how it works in practice. Check out the news item here.

Run & Debearding for a cause:

Yes, you read that right. For those of you who have recently met with our President Andy or our Strata Department Manager Paul, you would have noticed that they are both sporting some serious facial hair. They haven’t just gotten too lazy to shave – they’ve actually been doing this on purpose! Sam, a Proline strata manager, has also been preparing and is actually the inspiration for the whole endeavor. He’s had his beard since he was 13 and has promised both to complete his first trail run (28 km!) and shave his beard for the first time in his adult life in order to raise funds for Anawim House, a safe, substance-free home & gathering place for Victoria’s street community. Sam’s fiancé Amy is waiting with bated breath for the great reveal, since she’s never actually seen his whole face! While the original race was cancelled, Sam, Paul and Andy will be completing a 28km trail run on Sunday, with the beard shaving finally taking place afterward.

To support a great cause and these gentlemen, please click here to donate to Anawim House. Note ‘Proline Matching’ in the comment box, and Proline will match all donations up to $5,000. We know that it is a difficult financial time for many and that not everyone will be able to give. We are grateful to have the ability to continue to help people in need and encourage everyone to help in whatever way they can, including with words of support.

As always, thank you for your continued support and please take care of yourselves and each other!

Your Proline Management Team

May 19, 2020

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