Operational Update on COVID-19 – March 30

We are now a couple of weeks into this new reality and have all made major adjustments to our personal lives and business operations. It is hard to believe how much has changed in such a short time and we hope each one of you is getting the support you need from each other and your whole community to stay as physically and mentally well as possible. As it is the start of a new week, we are sharing our weekly update, which contains operational items as well as information and resources to help support your total well-being.

Essential Service:

On March 26th the BC government designated property management an essential service, which means that if the province enters a lockdown period, Proline will still be here to serve and assist your communities. We are truly grateful for the opportunity to continue to help you through these confusing and challenging times. While we don’t often share internal communications, we felt this message from our president to our team notifying us all of the essential service designation makes it clear how we feel about having this opportunity to help.

Hi everybody,

We have talked about the issue of essential services a number of times in the past.  With this government release (https://news.gov.bc.ca/releases/2020PSSG0020-000568) we have confirmation that we are among the many essential services required to keep our communities safe and operating through this unprecedent crisis.  The trades we work with to support and service our clients are also on this list.  This is an opportunity to continue to help people and bring our best selves to their service as many fight through what is and will be incredibly difficult times.  Thank you for everything you are doing and will do to help service and support our client communities, trades and other stakeholders while we face this crisis.  We have an opportunity to be the light for many that find themselves in various forms of darkness.  So let’s be the light! 

Please feel to reach out if you have any questions, comments or suggestions.

Thanks so much!!


Thank you for putting your trust in us and for working with us through each new situation and challenge.

Operational Updates:

As noted previously, while our offices are currently closed to the public due to the COVID-19 situation, our entire team is working hard to serve our communities while observing social distancing practices. We are reachable by email and phone during business hours (Monday to Friday, 9:30-4:30) and 24 hours a day for emergencies at your local Proline number (see our website for phone numbers). We are here to help, so please reach out to us for any questions or concerns. We are finding new ways to hold virtual team meetings and share ideas through technologies like Microsoft Teams and Zoom, developing approaches to daily unique challenges and creating new content such as building processes and notices. For previous operational updates, please check out the news section of our website. We appreciate your understanding of the operational adjustments that enable us to continue to serve our clients and communities throughout these challenges.

Information and Resources:

While thus far we have focused on sharing operational information and resources aimed at physical wellness, we wanted to acknowledge the mental toll this uncertain situation and social isolation is taking on us all. Proline is grateful to work with FamilySparks, an organization that provides exceptional mental health support for our employees and their families. Our team had the opportunity to participate in a very timely and helpful virtual lunch and learn last week on the topic of Changing Your Relationship with Anxiety. FamilySparks shared some resources specifically focused on helping people navigate the challenges of isolation and uncertainty and encouraged their distribution to our communities. To access articles on subjects such as ways to create joy during isolation, what to do first when you’ve been laid off, and coping with anxiety during COVID, please go to their resources page.

Community Support:

To end on a positive note, we know that expressing gratitude during times of difficulty makes us happier, so here’s a cool way to show our gratitude and appreciation to the healthcare workers who continue to care for us through this challenging time. While around the world people are finding different ways to demonstrate their appreciation, in Victoria and around the island people are going outside and banging pots and pans at 7pm. One of our community members reported that they stepped outside at 7pm and clearly heard people around Victoria harbour banging their pans, as well as some boats sounding their horns. Join in and let’s hear it for our healthcare workers!

As always, thank you for your continued support and please take care of yourselves and each other!

Your Proline Management Team

March 31, 2020

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