Careers With Proline

OPEN POSITIONS - Strata Operations Coordinator (Victoria)

With 48 employees, three offices, and 32 years in the business of property management, we are a friendly, interactive and hardworking group of people focused on developing and improving our organization and contributing to our community. We are honoured to be the runner up for the Greater Victoria Chamber of Commerce Business of the Year award and the Canadian Cancer Society's Bronze Extra Mile Award recognizing commitment to creating healthy workplaces this year.  Benefits of working at Proline include monthly pizza lunches and birthday celebrations, paid days off on your birthday and date-of-hire anniversary, seasonal staff parties, wellness and social committees and community volunteer opportunities. We also offer RRSP matching programs, a health benefits trust and life insurance.

We offer a friendly and professional working environment, maintaining an inclusive, small business feel while constantly striving to improve and develop as a company. We welcome team members who approach each day with positivity and enjoy working in a social and friendly workplace. We are respectful of our coworkers and clients and appreciate people for their individuality and unique abilities.

------------------------------------------------------------------------------------

Strata Operations Coordinator

Are you looking for a chance to use your unique abilities in the areas of customer service, coordination, and organization? Join our industry-leading organization and engaged team in the strata operations coordinator position, which offers an unusual opportunity to use your strengths while gaining experience in the constantly growing and developing field of property management. 

As an Operations Coordinator, you will work primarily in a closely-knit team of three. This team approach utilizes the unique abilities of all of the team members to provide top-notch property management services to a portfolio of buildings. You spearhead the organization of the property managers, with everyone working towards the common goal of providing the best possible care for the portfolio. You ensure weekly meetings occur and help direct the content of those meetings, using your abilities to communicate clearly and coordinate projects and people to proactively drive key processes. You build and maintain positive relationships both within the organization and with clients, trades, owners and the public.

You consistently demonstrate customer service excellence and honestly love to help people. You live by the words “It’s not my fault, but it is my problem”, ensuring that when someone comes to you with an issue, you happily do what you can to solve the problem effectively. When faced with emergencies, you are decisive and calm, able to trouble shoot the situation and find positive solutions.

In addition to in office training on processes and procedures, the training for this position will involve going to buildings, learning how building systems work, and potentially attending strata council meetings to understand the interactions with clients. There is opportunity for growth within the role and the organization.

Duties & Responsibilities

  • Liaises with strata council members, building owners and residents by telephone and email
  • Coordinates and participates in daily or weekly touchpoints with the team regarding their portfolio and upcoming key items
  • Assists Property Manager with obtaining quotes, scheduling maintenance, and confirming jobs with tradespeople at the direction of the Property Manager
  • Monitors and updates building profile sheets
  • Monitors and prepares building keys for pick up
  • Coordinates guest suites bookings and moves
  • Coordinates and updates parking and locker allocations
  • Provides primary coverage for the front desk and Strata Operations Coordinators
  • Is aware of and follows office and company protocol regarding services
  • Positively presents and represents the company in the community
  • Other duties as required

Experience & Qualifications

  • Customer service excellence
  • Positive attitude
  • Ability to work effectively as part of a team
  • Ability to manage own schedule and prioritize effectively
  • Good working knowledge of computers and office machines

This is a full-time, permanent position at the Victoria office (20 Burnside Road West).

Start date: ASAP

To apply please submit your cover letter and resume at https://secure.collage.co/jobs/prolinemanagementltd/2977.